frontdoor-investor

Frontdoor Q4 2025 Earnings Webcast Presentation

Mon, 26 Jan 2026 22:05:32 GMT

Date: February 26, 2026

Time: 8:30 AM ET

Wells Fargo 9th Annual TMT Summit

Tue, 11 Nov 2025 01:52:01 GMT

Date: November 18, 2025

Time: 1:00 PM CT

Frontdoor Q3 2025 Earnings Webcast Presentation

Fri, 10 Oct 2025 15:13:59 GMT

Date: November 5, 2025

Time: 7:30 AM CT

Frontdoor Q2 2025 Earnings Webcast Presentation

Mon, 04 Aug 2025 13:51:15 GMT

Date: August 5, 2025

Time: 7:30 AM CT

Frontdoor Q1 2025 Earnings Webcast Presentation

Tue, 08 Apr 2025 17:38:34 GMT

Date: May 1, 2025

Time: 7:30 AM CT

Frontdoor, Inc. to Host Investor Day and Announce Fourth-Quarter and Full-Year 2024 Results

Mon, 27 Jan 2025 15:16:13 GMT

Frontdoor leadership will present and release results in New York on February 27, 2025

Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home warranties, today announced it will release its fourth-quarter and full-year 2024 financial results on Thursday, February 27, 2025. Several members of the leadership team will present at the company’s Investor Day event and provide an in-depth discussion of the company’s vision, strategy, and innovative new service offerings, as well as the 2024 financial results and 2025 financial outlook.

The event will begin at approximately 9:00 a.m. Eastern Time (6:00 a.m. Pacific Time). A live webcast, as well as the presentation slides, will be available to the public on the day of the event at investor relations home page . To view a replay of the webcast which will be available for 60 days after the event, visit the company’s investor relations home page .

About Frontdoor, Inc.

Frontdoor is the industry leader in home warranties and new home structural warranties, and a leading provider of on-demand home repair and maintenance services. As the parent company of two leading brands – American Home Shield and 2-10 Home Buyers Warranty – totaling more than two million members – we bring over 50 years of experience in the home warranty category, a cultivated national network of independent service contractors, and a reputation for delivering quality service and product innovation. American Home Shield, the leader in home warranties, gives homeowners peace of mind, budget protection and convenience, covering up to 23 home systems and appliances from costly and unexpected breakdowns. 2-10 Home Buyers Warranty is the leader in new home structural warranties, providing home builders with coverage for structural failures. These two brands, together with Frontdoor’s cutting-edge on-demand services, provide an unbeatable combination that meets the full suite of homeowner repair and maintenance needs. For more information about Frontdoor, Inc., please visit frontdoorhome.com .

Forward Looking Statements

This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including, in particular, projected future performance and any statements about Frontdoor’s plans, strategies and prospects as well as statements with respect to the proposed acquisition of 2-10 Home Buyers Warranty (the “Acquisition”), the Acquisition’s effect on our business and timing of such effects, and the expected timing of closing. Forward-looking statements can be identified by the use of forward-looking terms such as “believe,” “expect,” “estimate,” “could,” “should,” “intend,” “may,” “plan,” “seek,” “anticipate,” “project,” “will,” “shall,” “would,” “aim,” or other comparable terms. These forward-looking statements are subject to known and unknown risks and uncertainties, many of which may be beyond our control. Such risks and uncertainties include, but are not limited to: risks related to the proposed Acquisition, including risks that the Acquisition may not achieve its intended results; changes in macroeconomic conditions, including inflation and global supply chain challenges, especially as they may affect existing home sales, interest rates, consumer confidence or labor availability; the success of our business strategies; the ability of our marketing efforts to be successful or cost-effective; our dependence on our real estate and direct-to-consumer customer acquisition channels and our renewal channel; changes in the source and intensity of competition in our market; our ability to attract, retain and maintain positive relations with third-party contractors and vendors; increases in parts, appliance and home system prices, and other operating costs; our ability to attract and retain qualified key employees and labor availability in our customer service operations; our dependence on third-party vendors, including business process outsourcers, and third-party component suppliers; cybersecurity breaches, disruptions or failures in our technology systems; our ability to protect the security of personal information about our customers; lawsuits, enforcement actions and other claims by third parties or governmental authorities; evolving corporate governance and disclosure regulations and expectations related to environmental, social and governance matters; physical effects of climate change, including adverse weather conditions and Acts of God, along with the increased focus on sustainability; increases in tariffs or changes to import/export regulations; our ability to protect our intellectual property and other material proprietary rights; negative reputational and financial impacts resulting from acquisitions or strategic transactions; requirement to recognize impairment charges; third-party use of our trademarks as search engine keywords to direct our potential customers to their own websites; inappropriate use of social media by us or other parties to harm our reputation; special risks applicable to operations outside the United States by us or our business process outsource providers; a return on investment in our common stock is dependent on appreciation in the price; restrictions in our certificate of incorporation related to an acquisition of us or to our lawsuits against us or our directors or officers; the effects of our significant indebtedness; increases in interest rates increasing the cost of servicing our indebtedness; increased borrowing costs due to lowering or withdrawal of the credit ratings, outlook or watch assigned to us, our debt securities or our credit facilities; and our ability to generate significant cash needed to fund our operations and service our debt. We caution you that forward-looking statements are not guarantees of future performance or outcomes and that actual performance and outcomes, including, without limitation, our actual results of operations, financial condition and liquidity, and the development of new markets or market segments in which we operate, may differ materially from those made in or suggested by the forward-looking statements contained in this news release. For a discussion of other important factors that could cause Frontdoor’s results to differ materially from those expressed in, or implied by, the forward-looking statements included in this document, refer to the risks and uncertainties detailed from time to time in Frontdoor’s periodic reports filed with the SEC, including the disclosure contained in Item 1A. Risk Factors in our 2023 Annual Report on Form 10-K filed with the SEC, as such factors may be updated from time to time in Frontdoor’s periodic filings with the SEC. Except as required by law, Frontdoor does not undertake any obligation to update or revise the forward-looking statements to reflect new information or events or circumstances that occur after the date of this news release or to reflect the occurrence of unanticipated events or otherwise. Readers are advised to review Frontdoor’s filings with the SEC, which are available from the SEC’s EDGAR database at sec.gov, and via Frontdoor’s website at frontdoorhome.com.

FTDR-Financial

View source version on businesswire.com: https://www.businesswire.com/news/home/20250127437926/en/

Investor Relations
Matt Davis
901-701-5199
IR@frontdoorhome.com

Media
Tom Collins
901-701-5198
MediaCenter@frontdoorhome.com

Frontdoor Investor Day

Mon, 27 Jan 2025 13:56:15 GMT

Date: February 27, 2025

Time: 9:00 AM EST

Frontdoor, Inc. Launches $1.47 Billion Credit Facility to Fund Acquisition of 2-10 Home Buyers Warranty and Refinance Debt

Wed, 04 Dec 2024 22:43:01 GMT

Date: December 5, 2024

Time: 7:30 AM EDT

Frontdoor, Inc. Expands Agreement With Moen to 7 Additional States

Thu, 31 Oct 2024 23:35:19 GMT

October 31, 2024

Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home warranties, today announced it is expanding its agreement with Moen to install Moen Flo Smart Water Monitor and Shutoff, a water shut-off valve, in seven new states for customers who purchase Flo as part of certain marketing programs with home insurance providers. Leak detection and shut-off valves are now required by selected insurance providers in certain states. The Moen Flo device is designed to monitor water use, detect even small leaks, and will automatically shut off water to the home if a catastrophic leak is identified.

Under the new agreement, effective November 1, Frontdoor will provide installations in Arizona, Utah, Idaho, Oregon, Texas, Georgia and South Carolina. This is in addition to an agreement signed earlier this year to perform installations in California.

“We are delighted to expand our agreement with Moen beyond California,” said Frontdoor, Inc. Chief Revenue Officer Kathy Collins. “This is a great opportunity to leverage our network of independent contractors and drive our on-demand revenue model.”

“The goal of this agreement is to reduce insurance claims related to catastrophic water damage from residential leaks. The Moen device offers a digitally driven and proactive approach to leak detection, with the ability to help reduce water damage claim frequency by as much as 96%*,” said Jeff Barnes, vice president of business development for Moen Smart Water. “The expansion of our relationship with Frontdoor allows us to bring a full Water Protection Service, including Flo installation – to even more homeowners.”

Under the new agreement, in addition to performing the installations, Moen Flo customers will also receive a Frontdoor Unlimited membership free for a full year. Frontdoor is an app for all things home repair and maintenance. If the Flo Shutoff detects a leak, customers can quickly get help during normal business hours by video chatting with a Frontdoor plumbing Expert, or if in-person help is needed, they can schedule service through Frontdoor’s extensive network of independent contractors.

For more information on Moen’s Flo Shutoff, go to Moen.com/Flo. For information on partnering with Moen, email Partnerships@moen.com .

*Results from the 2020 LexisNexis Study can be found here .

About Frontdoor, Inc.

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one- stop app for home repair and maintenance. The app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit www.frontdoorhome.com .

About Moen

Moen is the #1 consumer faucet brand in North America, offering a vast array of stylish and innovative kitchen and bath faucets, showerheads, accessories, bath safety products, kitchen sinks, garbage disposals, leak detection products and connected home offerings for residential applications that give consumers more power than ever before to understand and control the water that flows through their homes. These thoughtful designs deliver an exceptional user experience and elevate how people interact with water daily. In addition, Moen ® Commercial offers superior-performing products that can deliver lower lifetime costs for today’s facilities. Moen is part of Fortune Brands Innovations, Inc. (NYSE: FBIN), a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Moen anchors Water Innovations (WINN), which also includes several brands under the House of Rohl ® including Perrin & Rowe ® , ROHL ® , Riobel ® , Shaws ® and Victoria + Albert ® . Fortune Brands’ other brands include Fiberon ® composite decking and railing products; Master Lock ® , Yale ® residential, August ® and Sentry ® Safe security products; LARSON ® storm doors and Therma-Tru ® entry door systems. For more information, please visit www.FBIN.com .

Forward Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to United States securities laws contain discussions of these risks and uncertainties. Frontdoor assumes no obligation to, and expressly disclaims any obligation to, update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are advised to review Frontdoor's filings with the United States Securities and Exchange Commission (which are available on the SEC's EDGAR database at www.sec.gov and via Frontdoor’s website at investors.frontdoorhome.com ).

View source version on businesswire.com: https://www.businesswire.com/news/home/20241031656403/en/

Tom Collins
816.500.0336

Frontdoor Q3 2024 Earnings Webcast Presentation

Thu, 31 Oct 2024 14:58:52 GMT

Date: November 4, 2024

Time: 7:30 a.m. Central time (8:30 a.m. Eastern time)

Replay

Domestic: 877-481-4010

International: 919-882-2331

Passcode 51429

Frontdoor Q2 2024 Earnings Webcast Presentation

Thu, 01 Aug 2024 18:06:17 GMT

Date: August 1, 2024

Time: 7:30 AM CT

William Blair's 44th Annual Growth Stock Conference

Wed, 05 Jun 2024 18:10:56 GMT

Date: June 5, 2024

Conference Call and Webcast

Tue, 04 Jun 2024 18:13:33 GMT

Date: June 4, 2024

Time: 10:00 AM CT

52nd Annual J.P. Morgan Global Technology, Media and Communications Conference

Tue, 21 May 2024 18:15:07 GMT

Date: May 21, 2024

Time: 4:00 PM ET

Frontdoor Q1 2024 Earnings Webcast Presentation

Thu, 02 May 2024 18:17:39 GMT

Date: May 2, 2024

Time: 8:30 AM ET

Frontdoor Q4 Full Year 2023 Earnings Webcast Presentation

Wed, 28 Feb 2024 19:19:41 GMT

Date: February 28, 2024

Time: 8:30 AM ET

Frontdoor Q3 2023 Earnings Webcast Presentation

Wed, 01 Nov 2023 18:25:37 GMT

Date: November 1, 2023

Time: 8:30 AM ET

Frontdoor Q2 2023 Earnings Webcast Presentation

Wed, 02 Aug 2023 18:49:37 GMT

Date: August 2, 2023

Time: 8:30 AM ET

Frontdoor Q1 2023 Earnings Webcast Presentation

Thu, 04 May 2023 18:51:11 GMT

Date: May 4, 2023

Time: 7:30 AM CT

Frontdoor Investor Day

Thu, 02 Mar 2023 19:52:57 GMT

Date: March 2, 2023

Time: 9:00 AM ET

Frontdoor Q3 2022 Earnings Webcast Presentation

Thu, 03 Nov 2022 19:26:15 GMT

Date: November 3, 2022

Time: 8:30 AM ET

Frontdoor Q2 2022 Earnings Webcast Presentation

Thu, 04 Aug 2022 19:28:04 GMT

Date: August 4, 2022

Time: 7:30 AM CT

Frontdoor Q1 2022 Earnings Webcast Presentation

Thu, 05 May 2022 19:29:14 GMT

Date: May 5, 2022

Time: 3:30 PM CT

Frontdoor Q4 2021 Earnings Webcast Presentation

Thu, 24 Feb 2022 20:30:40 GMT

Date: February 24, 2022

Time: 3:30 PM CT

Frontdoor Q3 2021 Earnings Webcast Presentation

Thu, 28 Oct 2021 19:45:17 GMT

Date: October 28, 2021
Time: 3:00 PM CT

Oppenheimer 24th Annual Technology, Internet & Communications Conference

Mon, 09 Aug 2021 19:47:37 GMT

Date: August 9, 2021

Time: 2:05 PM ET

Frontdoor Q2 2021 Earnings Webcast Presentation

Wed, 04 Aug 2021 19:50:23 GMT

Date: August 4, 2021

Time: 3:30 PM CT

William Blair's 41st Annual Growth Stock Conference

Thu, 03 Jun 2021 19:52:27 GMT

Date: June 3, 2021

J.P. Morgan 49th Annual Global Technology, Media and Communications Conference

Tue, 25 May 2021 19:54:00 GMT

Date: May 25, 2021

Frontdoor Q1 2021 Earnings Webcast Presentation

Thu, 06 May 2021 19:55:43 GMT

Date: May 6, 2021

Time: 3:30 PM CT

Truist Securities Technology, Internet & Services Conference

Tue, 09 Mar 2021 20:57:16 GMT

Date: March 9, 2021

Time: 11:00 AM CT

Raymond James & Associates' 42nd Annual Institutional Investors Conference

Tue, 02 Mar 2021 20:58:31 GMT

Date: March 2, 2021

Time: 10:40 AM CT

Frontdoor Q4 2020 Earnings Webcast Presentation

Thu, 18 Feb 2021 21:03:01 GMT

Date: February 18, 2021

Time: 4:30 PM ET

Frontdoor Q3 2020 Earnings Webcast Presentation

Wed, 04 Nov 2020 21:24:52 GMT

Date: November 4, 2020

Time: 3:30 PM CT

Frontdoor Q2 2020 Earnings Webcast Presentation

Wed, 05 Aug 2020 20:33:59 GMT

Date: August 5, 2020

Time: 3:30 PM CT

William Blair 40th Annual Growth Stock Conference

Tue, 09 Jun 2020 20:39:11 GMT

Date: June 9, 2020

Time: 3:40 PM EDT

J.P. Morgan Global Technology, Media and Communications Conference

Tue, 12 May 2020 20:41:02 GMT

Date: May 12, 2020

Time: 2:10 PM EDT

Q1 2020 Earnings Webcast Presentation

Wed, 06 May 2020 20:42:56 GMT

Date: May 6, 2020

Time: 9:00 AM EDT

Q4 2019 Earnings Webcast Presentation

Wed, 26 Feb 2020 21:50:54 GMT

Date: February 26, 2020

Time: 9:00 AM EST

Raymond James 2019 Technology Investors Conference

Tue, 10 Dec 2019 14:19:00 GMT

Date: December 10, 2019

Time: 3:00 PM EST

Q3 2019 Earnings Webcast Presentation

Tue, 05 Nov 2019 14:20:40 GMT

Date: November 5, 2019

Time: 9:00 AM EST

Q2 2019 Earnings Webcast Presentation

Wed, 07 Aug 2019 13:22:52 GMT

Date: August 7, 2019

Time: 4:30 PM EDT

William Blair 39th Annual Growth Stock Conference

Thu, 06 Jun 2019 13:24:13 GMT

Date: June 6, 2019

Time: 10:20 AM EDT

SunTrust Robinson Humphrey 2019 Internet and Digital Media Conference

Tue, 21 May 2019 13:25:25 GMT

Date: May 21, 2019

Time: 11:00 AM EDT

J.P. Morgan Global Technology, Media and Communications Conference

Tue, 14 May 2019 13:26:39 GMT

Date: May 14, 2019

Time: 8:00 AM EDT

Q1 2019 Earnings Webcast Presentation

Wed, 08 May 2019 13:28:19 GMT

Date: May 8, 2019

Time: 9:00 AM EDT

Q4 and Full-Year 2018 Earnings Webcast Presentation

Wed, 27 Feb 2019 14:29:38 GMT

Date: February 27, 2019

Time: 9:00 AM EST

J.P. Morgan Ultimate Services Investor Conference

Mon, 12 Nov 2018 14:53:53 GMT

Date: November 12, 2018

Time: 3:30 PM EST

Q3 2018 Earnings Webcast Presentation

Mon, 05 Nov 2018 14:55:14 GMT

Date: November 5, 2018

Time: 4:30 PM EST

Investor Day

Wed, 12 Sep 2018 13:56:33 GMT

Date: September 12, 2018

Time: 8:30 AM EDT

Shield Your Home this Winter with #AHSWinterMaintenance Tips

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 02 Dec 2015 14:06:38 GMT

American Home Shield Offers Five Expert Tips to Maintain Home Heating System for Optimal Pe

As the colder winter weather takes hold across the country, it’s important for homeowners to ensure their heating systems are ready to stand up to the frigid temperatures. To help prevent unexpected breakdowns, American Home Shield, the nation’s largest provider of home warranties, is offering five expert tips to maintain heating systems and help ensure homes stay warm.

“Over the last five years, we responded to more than two million service requests for heating system issues, and with a few minor maintenance checks, many of these issues may have been avoided,” said Mike Clear, vice president of operations for American Home Shield, a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV). “With one of the nation’s largest networks of independent service contractors, we take pride in our ability to keep customers warm if winter heating issues occur.”

Enter $15,000 Appliance Sweepstakes from American Home Shield, Get Must-Have Tips and Learn How to Avoid Unexpected Expenses

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Fri, 30 Oct 2015 13:16:10 GMT

While encouraging homeowners not to take their chances when it comes to the risks of covered breakdowns around the home, American Home Shield, the nation’s largest provider of home warranties, is giving homeowners the chance to upgrade kitchen or laundry appliances through its “You Pick Three” sweepstakes.

Now through November 30, two lucky winners will be chosen to receive their choice of three GE appliances valued at up to $5,000 retail value, plus $200 towards installation.

Company officials say that requests for appliance repairs are growing every year, and they hope the sweepstakes will not only make the winners happy, but also help draw attention to the need for homeowners to have a plan ready in the event of a breakdown.

“In just the past five years, our customers have placed more than 3.6 million service requests for appliances that have broken down,” said Mike Clear, vice president of operations for American Home Shield, a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV). “Our customers appreciate the fact that they have access to one of the nation’s largest networks of independent service contractors, and can place a service request with us anytime, day or night, to let us know when they need help.”

The company’s social media channels are filled with helpful tips for homeowners, including how to troubleshoot troublesome appliance problems. They are also center-stage when it comes to entering the “You Pick Three” sweepstakes.

“There are over 250 helpful videos on the American Home Shield YouTube channel, and they’ve had over 10 million views. We have a lot of great, free resources available online to homeowners,” said Clear. “Our home warranties help our customers control unexpected repair or replacement costs when a covered item breaks down, but our social channels have terrific tips for helping homeowners avoid breakdowns in the first place.”

Entering the “You Pick 3” sweepstakes is easy and interactive; simply do any (or all) of the following between now and November 30, 2015:

Visit the sweepstakes entry page on Facebook.com/TeamAHS for a daily entry
Follow @TeamAHS on Pinterest
Pin your favorite appliance from the giveaway
Follow @AHS_Warranty on Twitter
Tweet about the sweepstakes on Twitter
Subscribe to YouTube.com/TheAHSTeam
Watch a helpful video from the American Home Shield YouTube page
Visit Facebook.com/TeamAHS

Participants can enter using each activity and get up to three extra daily bonus entries per day just by tweeting about the sweepstakes. For official rules and more, visit http://speakeasycontestrules.com/you-pick-three-fall-2015-official-rules/ .

About ServiceMaster

ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned, franchised and licensed locations. The company’s portfolio of well-recognized brands includes American Home Shield (home warranties), AmeriSpec (home inspections), Furniture Medic (furniture repair), Merry Maids (residential cleaning), ServiceMaster Clean (janitorial), ServiceMaster Restore (disaster restoration) and Terminix (termite and pest control). We serve residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/ServiceMaster.

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader. American Home Shield, together with its wholly-owned subsidiaries, services nearly 1.5 million customers in all 50 states. The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up of over 11,000 independent home service contractors and more than 45,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), one of the world's largest residential and commercial service networks. Go to www.ahs.com for more information about American Home Shield or follow the company online at www.facebook.com/team.ahs or www.twitter.com/AHS_Warranty .

Plan for What will Happen, not What might Happen

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 28 Jul 2015 13:20:16 GMT

American Home Shield Creative Campaign Highlights Value of Home Warranty Protection

A new advertising campaign from American Home Shield, the nation’s largest provider of home warranties, showcases the costly risk faced by millions of homeowners who may not fully understand the differences between homeowners insurance and home warranties, which protect consumers against potentially budget-busting covered breakdowns to their home systems and appliances.

“The campaign is designed to be entertaining but also communicate a very important message,” said Mark Barry, president of American Home Shield, a business unit of ServiceMaster Global Holdings, Inc. (NYSE:SERV). “Most people have homeowners insurance to protect themselves against what ‘might happen,’ but too few have a home warranty to protect them against breakdowns that will happen.”

Two television commercials are featured in the “Chances” campaign. In the first, a neighborhood is bombarded by meteors, and in the second, a home is lifted away by an alien spacecraft.

Philipp von Holtzendorff-Fehling, chief marketing officer of American Home Shield, says these unlikely backdrops are both attention-getting and symbolic.

“Things like air conditioning systems, refrigerators, washers, dryers, and water heaters break down over time, and when they do, repair or replacement costs can be expensive,” he said. “These types of breakdowns due to normal wear and tear are things that homeowners insurance just doesn’t cover.”

American Home Shield customers, said Barry, use their warranty an average of two times a year. By comparison, according to the Insurance Information Institute , claims are filed on homeowners insurance on only about one in 15 insured homes each year.

As the company works to spread the word about how homeowners can protect their budgets against covered repair and replacement costs, its “Chances” campaign will appear in print, radio and television channels across the nation, as well as a variety of online and social media platforms. The “alien” and “meteor” commercials are also available online at www.YouTube.com/TheAHSTeam .

American Home Shield Earns Seven Marketing Awards

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Thu, 26 Mar 2015 13:35:51 GMT

Awards Given Recognize Excellence in Marketing and Digital Marketing

The Association of Marketing and Communication Professionals (AMCP) recently recognized American Home Shield and several of its agency partners, for their work in the marketing, digital marketing and social spaces. The awards come on the heels of being named one of the "Most Social Companies" in Memphis, Tenn. , by the Memphis Business Journal . American Home Shield, the leader in the home warranty industry, earned four MarCom Awards in the categories of:

Integrated Marketing (Platinum) for "Life happens. Have a plan."
B2B Marketing (Platinum) for "Game Changer"
Design E-Communication (Gold) for "Gift for the Holiday"
Promo Campaign (Gold) for "AHS Sweeps into Spring"

American Home Shield also earned three Platinum AVA Digital Awards in the categories of:

Facebook Overall
Social Media Engagement
Contest Promotion for the "Summer of Giveaways"

"2014 proved to be a monumental year for our marketing and social strategies, but there is much more in store as the home warranty industry landscape continues to evolve and consumers become more educated about our offering," said Philipp von Holtzendorff-Fehling, chief marketing officer, American Home Shield, a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV). He also said the team constantly re-evaluates marketing priorities to stay on pace with the changing needs of customers.

In both awards programs, a panel of marketing and communications professionals reviewed hundreds of entries and chose winners based on excellence in the planning, concept, direction, design and production of marketing and communications strategy. Work submitted for the awards included digital engagement campaigns, audio and video production, website development, social media interaction and marketing.

"In the case of social media, we've worked hard to provide relevant content to our customers, but I think the real secret to our success -- and what makes social media such a powerful business tool -- is that we have an integrated strategy with all of our other marketing programs, we execute on them every day, and we constantly measure our progress. So we quickly figure out what's working and what's not," said Holtzendorff-Fehling.

Homeowners interested in American Home Shield home warranties, can visit the award-winning Facebook page at www.facebook.com/team.ahs for more information; and visit the company's YouTube channel, YouTube.com/TheAHSTeam , for a variety of other home maintenance and safety tips. Licensed contractor and television personality David Leon hosts the short, informational videos.

About the Association of Marketing and Communication Professionals

The AVA Digital Awards and MarCom Awards are administered and judged by the Association of Marketing and Communication Professionals (AMCP). The international organization consists of several thousand marketing, communication, advertising, public relations, media production and freelance professionals. AMCP administers recognition programs; provides judges; and rewards outstanding achievement and service to profession. AMCP was founded in 1995 by a group of creative professionals involved in competitions for several of the national and international trade organizations. For more information visit www.amcpros.com .

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader. Together with all of its wholly-owned subsidiaries, American Home Shield services more than 1.5 million customers in all 50 states. The companies operate four customer service centers, employ approximately 1,800 employees and have a national contractor network made up of more than 11,000 independent home service contractors and more than 45,000 service technicians. American Home Shield is a business unit of ServiceMaster Global Holdings, Inc. (NYSE: SERV), one of the world's largest residential and commercial service networks. The company's brands include Terminix, American Home Shield, ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Go to www.ahs.com for more information about American Home Shield or follow the company online at www.facebook.com/team.ahs or www.twitter.com/AHS_Warranty.

About ServiceMaster

ServiceMaster Global Holdings, Inc. (NYSE: SERV) is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 8,000 company-owned, franchised and licensed locations. The company's portfolio of well-recognized brands includes Terminix (termite and pest control), American Home Shield (home warranties), ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (furniture repair) and AmeriSpec (home inspections). We serve residential and commercial customers through an employee base of approximately 13,000 company associates and a franchise network that independently employs an estimated 33,000 additional people. The company is headquartered in Memphis, Tenn. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo .

ServiceMaster Global Holdings, Inc. James Robinson, 901-597-7521 or Nicole Ritchie, 901-597-8098

American Home Shield Named One of Most Social Companies in Memphis

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Mon, 26 Jan 2015 14:42:39 GMT

This week’s edition of the Memphis Business Journal takes a look at a subject of growing importance in the business world: social media, and American Home Shield is center stage. The publication has named the company to its list of the “Most Social” businesses/organizations in Memphis, citing the company’s strong online following and high audience engagement.

Along with the first-ever list of “Most Social” in Memphis, the issue also includes a full-page feature article on American Home Shield’s social journey. In it, chief marketing officer Philipp von Holtzendorff-Fehling describes how the company has established a solid presence across a variety of social media platforms.

“We are thrilled to be recognized alongside some of the top business and organizations in the nation, such as FedEx, AutoZone, St. Jude Children’s Research Hospital, and others,” he said. “To think that we’ve come this far in such a short time is amazing – and this is really just the tip of the iceberg.”

The company launched its Facebook page in late 2012, and since then has garnered nearly 225,000 fans and posts a strong engagement level across the fan base. However, Facebook fans are just the tip of the iceberg, with American Home Shield earning over 100 million impressions through social media sites.

“We’ve worked hard to provide relevant content and the service team does a great job of addressing customer issues in a timely manner, and these two things are absolutely critical,” said von Holtzendorff-Fehling. “But I think the real secret to our success, and what makes social media such a powerful business tool, is that we have an integrated strategy, we execute on it every day, and we constantly measure our progress – so we quickly figure out what’s working and what’s not.”

Jordan Abidor, social media marketing manager, agrees. “When a social strategy is working well, it can have a positive impact on virtually all areas of the business. It’s been fun to see this take hold and grow, and I’m looking forward to us taking social to the next level.

NOTE: In addition to the feature article mentioned above, the MBJ also included a separate piece in its e-newsletter and blog. Click here to read.

Quality Service Customer Satisfaction Can Earn Contractors Up To $25000 in Rewards from American Home Shield

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 18 Mar 2014 14:58:37 GMT

Thousands of service contractors in the American Home Shield network are eligible to earn a share of up to $600,000 in bonuses for quality performance and customer satisfaction in 2014. This year, American Home Shield, the nation’s leading provider of home warranties, is offering bonuses to more than 100 contractors:

The top-performing service contractor in each of six trades (appliances, electrical, garage doors, HVAC, plumbing and pool/spa) will earn a $25,000 bonus. Scores are based on customer feedback provided after they receive service from a network service contractor.
In addition, up to 107 service contractors will earn bonuses ranging from $2,000 to $15,000 based on their combined customer satisfaction and service scores.

“American Home Shield service contractors work hard and we want to show our appreciation by recognizing them among their peers,” said Dave Quandt, vice president of field services for American Home Shield, a business unit of The ServiceMaster Company, LLC, one of the world's largest residential and commercial service networks. “This is the fifth year we’re offering a quality bonus and a recent survey showed that this program is one of the top benefits of working with American Home Shield.”

Quandt explained that customer feedback weighs so heavily in the scoring process because of the emphasis that American Home Shield places on the customer experience in every aspect of its operations.

“Last year our service contractors responded to nearly 3 million customer service requests,” he said. “When customers feel they receive exceptional service, they’re more likely to refer that service contractor to friends and family — this lets us know we’re hitting the mark and also opens the door for service contractors to grow their business.”

Service contractors in the American Home Shield network began earning points on Jan. 1, however, there is still time for new service contractors to join the network and obtain eligibility for the bonuses.

To learn more about the American Home Shield Contractor Quality Bonus Program, or to become part of the company’s independent service contractor network, visit ahs.com/contractors .

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states and the District of Columbia. The Memphis-based company operates three customer service centers, employs approximately 1,800 employees and has a national contractor network made up of over 10,000 independent home-service contractors and more than 45,000 service technicians. American Home Shield is a business unit of The ServiceMaster Company, LLC , one of the world's largest residential and commercial service networks. The company’s brands include Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a global network of more than 7,000 company-owned, franchise and licensed locations, Memphis-based The ServiceMaster Company, LLC, is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 13,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 5 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo .

James Robinson (901) 597-7521 james.robinson@servicemaster.com or Nicole Ritchie (901) 597-8978 nicole.ritchie@servicemaster.com or Members of the media only, contact: International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921

American Home Shield Launches a Second $15000 Sweepstakes and Chance to Win Appliances

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Thu, 13 Mar 2014 15:07:33 GMT

Homeowners looking to upgrade their homes can now enter to win new appliances thanks to a $15,000 sweepstakes offered by American Home Shield, the nation’s largest provider of home warranties. The sweepstakes is the second of its kind to be launched in just six months.

“We see that our customers and consumers commonly put off appliance upgrades,” said Philipp von Holtzendorff-Fehling, chief marketing officer for American Home Shield. “This sweepstakes was started as a fun way to engage homeowners and give them a chance to make some of these home improvements with trusted brands like American Home Shield and GE Appliances. The first sweepstakes was so successful that we decided to conduct another one and give homeowners another chance to win.”

As part of the company’s You Pick Two Giveaway, now through June 2, 2014, one lucky winner will be chosen each month to receive their choice of two GE appliances (up to $5,000 total manufacturer’s suggested retail price) plus $200 toward installation. Random drawings will take place on March 31, April 28 and June 2.

Contestants can enter up to three times through several ways. Entering is as easy as:

Liking the promotion on Facebook at bit.ly/PickTwoGiveaway
Visiting www.YouPickTwoGiveaway.com
Getting a free home protection plan quote at quote.ahs.com

The You Pick Two Giveaway entry deadline is May 30, 2014. For official rules and more, visit www.youpicktwogiveaway.com .

About American Home Shield

About ServiceMaster

James Robinson (901) 597-7521 James.robinson@servicemaster.com or Nicole Ritchie (901) 597-8336 Nicole.ritchie@servicemaster.com or Members of the media only, contact: International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921

American Home Shield announces plans to acquire HSA Home Warranty

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Fri, 08 Nov 2013 18:09:44 GMT

Move demonstrates commitment to growth, market expansion

American Home Shield , the largest home warranty company in the nation, today announced it has entered into an agreement to acquire HSA Home Warranty , a leading competitor in the industry. Company officials say they expect the sale to close within the next 30 to 60 days and to create important expansion opportunities for both brands.

“We believe HSA Home Warranty uniquely compliments our business and will help accelerate our pace of growth in strategic markets,” said Mark Barry, president of American Home Shield, a business unit of The ServiceMaster Company, one of the world’s largest residential and commercial service networks. “Like us, HSA Home Warranty is known for providing reliable, quality service to its customers, and for building strong relationships in the real estate community. We look forward to positioning both companies to deliver even more value to homeowners across the country as a result of this acquisition.”

Once the transaction is complete, Barry said he expects HSA Home Warranty to essentially operate as an independent brand, much as it does today. Bob Lehmann, president and founder of HSA Home Warranty, will report to Barry and continue to lead the company from its headquarters in Madison, Wisc., where it employs approximately 200 people and serves more than 125,000 customers.

“The HSA Home Warranty team has built a strong legacy in this industry, and I’m excited about the opportunities we believe this acquisition will bring to our business, our customers, and our real estate clients,” said Lehmann. “I am proud of where we are today, and we are delivering on our commitment to position our company for continued growth.”

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company also issues and administers preventive maintenance contracts on major home systems and appliances in 48 states across the country. The Memphis-based company operates three customer service centers, employs approximately 1,600 employees and has a national contractor network made up of more than 10,000 independent home-service contractors, which includes more than 40,000 technicians. American Home Shield is a business unit of The ServiceMaster Company , one of the world's largest residential and commercial service networks.

About ServiceMaster

With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo .

Alison Boyle (901) 597-8336 Alison.boyle@servicemaster.com or Nicole Ritchie (901) 597-8336 Nicole.ritchie@servicemaster.com or Members of the media only, contact: U.S. Media Relations James Robinson +1-901-597-7521 or International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921

American Home Shield Videos Offer Advice for Common Problems with Ovens and Ranges

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Thu, 25 Jul 2013 17:38:08 GMT

Aging Appliances Can Lead to Breakdowns

American Home Shield , the nation’s leading provider of home warranties, is helping consumers solve common problems with ovens and ranges by offering a variety of troubleshooting tips in its popular “Home Matters” YouTube video series .

According to company officials, appliance-related service requests are growing faster than any of the other trades covered by its home warranties, including heating and air conditioning, plumbing, electrical, pool and spa, and more.

“It’s not surprising, especially in today’s economy,” said Dave Quandt, American Home Shield’s vice president of field services. “We believe many customers are holding onto their major appliances like ovens and ranges longer, and unfortunately, as equipment ages, it’s more subject to breakdowns. At the same time, newer appliances often have sensitive electronics that can more easily fail.”

In all, nearly 20 videos are included in the “Home Matters” series, which include troubleshooting tips as well as preventative maintenance reminders and easy, do-it-yourself fixes for common problems with major home systems and appliances.

In the “Troubleshooting Tips for Your Electric Oven/Range” video, viewers learn how to identify causes to three common problems.

When the unit isn’t working at all:

Check your fuse box or circuit breaker to make sure it is getting power.
If you do not find a problem, call an electrician.

If one of the top elements does not heat:

You may have a defective element, wiring, terminal block or switch that will need to be replaced.
In this situation, call a qualified professional to perform the replacement.

If the top element works but does not cook well:

You may be using the wrong size pot or pan. A flat-bottomed pot or pan that covers only the element will work best.
If the pot or pan is not the problem, you may have a damaged element that may need replacing. Be sure to contact an experienced professional to replace the damaged element.

Consumers with gas appliances are encouraged to watch “Fixing Common Gas Range/Oven Problems,” where they will learn important tips to help ensure their unit is operating safely and properly.

If your burner does not light:

Double-check to see if the pilot light has gone out or if the gas is off. If so, carefully follow the manufacturer’s directions for relighting the pilot light.
If the pilot light is still not lighting, call a licensed professional to fix the problem.

If the pilot light is on but will not remain lit:

Check to see if the pilot port is clogged with food or cleaning-product remnants. You can use a small wire to clean out the port.
Double-check to make sure that a fan or open window is not creating a draft and extinguishing the pilot light.
If the pilot light still will not remain lit, contact a professional for help.

If the burner seems erratic or doesn’t produce a steady blue flame:

Check the burner and burner plates to see if they are clogged. If so, make sure to thoroughly clean them.
If the problem continues, contact a professional to resolve the situation.

American Home Shield’s “Home Matters” series is hosted by David Leon, a licensed contractor and national home improvement television personality. Consumers can go to YouTube.com/TeamAHS to view these and a variety of other home-related videos.

About American Home Shield

About ServiceMaster

American Home Shield Names Jim Bennett’s Plumbing Inc. of Tallahassee, Fla., 2012 Top Plumbing Contractor

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 15 May 2013 17:46:21 GMT

Jim Bennett’s Plumbing Inc. of Tallahassee, Fla., has been named the 2012 top-performing plumbing contractor for American Home Shield, the nation’s leading provider of home protection plans. Jim Bennett’s Plumbing Inc., which has answered the plumbing needs of residents and businesses in Tallahassee, Wakulla County, Jefferson County and Gasden County since 1969, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize Jim Bennett’s Plumbing Inc. for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the Tallahassee, Wakulla, Jefferson and Gasden County area consistently told us they would recommend Jim Bennett’s Plumbing Inc., which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service Jim Bennett’s Plumbing Inc. provides our customers every day.”

According to owner Jim Bennett, the company earned such high regard by working hard every day and making sure every customer is treated with the utmost respect.

“Respecting the customer is the most important quality in delivering the best customer service,” said Bennett. “Respect is required in my office – it’s in my hiring practices, our daily practices and our overall business strategy. My staff and I work hard every day to deliver the best service the first time, we are honest with our customers and we make sure they trust the work we do.”

Bennett indicated that the company’s keys to success are honesty and integrity.

In all, six contractors from across the country each earned a $20,000 bonus from American Home Shield, one from each of the following trade categories: heating and air conditioning, electrical, plumbing, garage door, pool and spa and appliance. In addition, six contractors from the same trades earned a $15,000 bonus for having the second highest scores. And 164 contractors earned quality bonuses ranging from $1,500 - $15,000. A full list of award winners can be viewed online at AHSBigScore.com .

American Home Shield’s Contractor Quality Bonus program gives contractors opportunities to earn a share of the $1.2 million available in bonuses. Complete information about the American Home Shield Contractor Quality Bonus program, as well as details on how to join the company’s contractor network, are also available online at AHSBigScore.com .

About American Home Shield

About ServiceMaster

American Home Shield Again Names Technician Today of Omaha Top Appliance Contractor

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 08 May 2013 17:59:31 GMT

Technician Today of Omaha, Neb., has been named the 2012 top-performing appliance contractor for American Home Shield, earning a $20,000 bonus from the nation’s leading provider of home protection plans.

Technician Today was also recognized as the 2011 top-performing contractor and has answered the appliance needs of residents and businesses in Omaha and the surrounding areas since 2000.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize Technician Today for providing a best-in-class experience to our customers two years in a row,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair covered system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the Omaha area consistently told us they would recommend Technician Today, which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service Technician Today provides our customers every day.”

According to owner Brian Mathews, the company earned such high regards by doing the right thing for customers all the time.

“I believe the customer deserves the very best,” said Mathews. “We go into the customer home and think of it as our own home and family. We walk every customer through the whole process and don’t leave the home until I know they are comfortable and understand what we did and the next steps.”

About American Home Shield

About ServiceMaster

American Home Shield Names Watertight Pool & Spa of McKinney, Texas 2012 Top Pool and Spa Contractor

Wed, 08 May 2013 17:57:45 GMT

Watertight Pool & Spa of McKinney, TX has been named the 2012 top-performing pool and spa contractor for American Home Shield, the nation’s leading provider of home protection plans. Watertight Pool & Spa, which has answered the pool and spa needs of residents and businesses in the McKinney and Collin County area since 2011, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day. Watertight Pool & Spa works hard and we are proud to recognize them for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair covered system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the McKinney area consistently told us they would recommend Watertight Pool & Spa, which is an incredible testimony to the work and service they provide,” said Barry. ““This bonus is our way of recognizing and rewarding the quality service Watertight Pool & Spa provides our customers every day.”

According to owners Chris and Melena Lauden, the company earned such high regards by open and honest communication with customers at all times.

“Communication is the most important part of every customer interaction,” said Chris Lauden. “From start to finish, we make sure they understand the process. We want our customers to know they can trust us to provide the best work and provide the best customer service every step of the way. They can contact us at any time with any questions or concerns and we always make sure to address those questions or concerns. Our customers are the most important part of our day.”

About American Home Shield

About ServiceMaster

American Home Shield Names J.B Mathews Co. of Jacksonville, Fla. 2012 Top Garage Door Contractor

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 08 May 2013 17:55:37 GMT

J.B Mathews Co. of Jacksonville, Fla. has been named the 2012 top-performing garage door contractor for American Home Shield, the nation’s leading provider of home protection plans. J.B Mathews Co., which has answered the garage door needs of residents and businesses in the Apopka, Orlando and Jacksonville area since 2003, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize J.B. Mathews Co. for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the Jacksonville area consistently told us they would recommend J.B Mathews Co., which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service J.B Mathews Co. provides our customers every day.”

According to owner John Mathews, the company earned such high regard by its desire to take care of the customer in a timely manner and at an affordable cost.

“Our goal is to serve every customer the way we want to be served in our own homes,” said Mathews. “Clear communication is very important in delivering quality customer service and building trust with customers. You have to tell them when you will be there, be on time, be upfront about the bill and the problem and let them know you are there to answer any questions they have after you leave their home.”

Mathews stated how proud he is of his team. He says the employees he has now are the best he’s ever had.

About American Home Shield

About ServiceMaster

American Home Shield Names Kane Heating & Air Conditioning of Killeen, Texas 2012 Top HVAC Contractor

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 08 May 2013 17:51:20 GMT

Kane Heating & Air Conditioning of Killeen, Texas has been named the 2012 top-performing heating, ventilation and air conditioning contractor for American Home Shield, the nation’s leading provider of home protection plans. Kane Heating & Air Conditioning, which has answered the HVAC needs of residents and businesses in Killeen and Bell County since 2005, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize Kane Heating & Air Conditioning for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the Killeen area consistently told us they would recommend Kane Heating & Air Conditioning, which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service Kane Heating & Air Conditioning provides our customers every day.”

According to owner and president Pat Kane, the company earned such high regard by doing honest work the first time and treating their customers with respect.

“Our focus is delivering quality service on the first visit,” said Kane. ”It’s important for the customer to trust you and the work you do. You have to have the technical expertise but also be able to explain every step of the job to the customer and make them feel at ease. We are thrilled to be recognized as the best and I owe it to my team and their hard work.”

About American Home Shield

About ServiceMaster

American Home Shield Names Starr Electric of Greensboro 2012 Top Electrical Contractor

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 08 May 2013 17:49:01 GMT

Starr Electric Company, Inc. of Greensboro, NC has been named the 2012 top-performing electrical contractor for American Home Shield, the nation’s leading provider of home protection plans. Starr Electric, which has answered the electrical needs of residents and businesses in the Greensboro area since 1928, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.

With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day, and we are proud to recognize Starr Electric for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the Greensboro area consistently told us they would recommend Starr Electric, which is an incredible testimony to the work and service they provide,” said Barry. “This bonus is our way of recognizing and rewarding the quality service Starr Electric provides our customers every day.”

According to owner and president John Starr, the company earned such high regards by staying true to its core business value of providing exceptional electrical work and customer service.

“We believe in providing the best electrical work and the best customer service to every customer the first time,” said Starr. “We go above and beyond in every job so our customers understand and trust the process. Customer service is about treating people right and respecting the customers’ home, and that is something we take to every job. To be recognized as the best in the nation, based on responses from customers we serve, lets us know we are providing quality service and a positive experience for our customers.”

About American Home Shield

About ServiceMaster

American Home Shield Announces Top Quality Contractors

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 03 Apr 2013 18:06:59 GMT

First place awards $20,000 bonus for delivering top-quality service to customers

American Home Shield , the nation’s leading provider of home protection plans, today announced the winners of its third annual Contractor Quality Bonus Program. Based on feedback from its customers about service experience, the company will present $20,000 and $15,000 bonuses to the top two contractors in the following trade categories: heating and air conditioning, electrical, plumbing, garage door, pool and spa, and appliance.

“We have more than 10,000 pre-screened professional contractors in our network, making it among the largest in the nation. We rate contractor’s performance on more than a dozen metrics, including customer feedback,” said Mark Barry, president of American Home Shield, a subsidiary of The ServiceMaster Company .

“Our contractors deliver quality service every day to thousands of homeowners across the country on our behalf, and we’re proud to recognize those who are providing a best-in-class experience.”

The top six 2012 Quality Bonus winners with the highest customer satisfaction include:

Appliance: Technician Today, A Brylyn Corporation (Papillion, Neb.)
Electric: Starr Electric Company Inc. (Greensboro, N.C.)
Garage Door: J.B. Mathews Co. (Apoka, Fla.)
HVAC: Kane Heating & Air Conditioning (Killeen, Texas)
Plumbing: Jim Bennett’s Plumbing Inc. (Tallahassee, Fla.)
Pool and Spa: Watertight Pool & Spa (McKinney, Texas)

The contractors with the second highest customer scores include:

Appliance: Martin’s Appliance Repair (Cedar Hill, Tenn.)
Electric: Jim Hubbard Electric (Deatsville, Ala.)
Garage Door: J & L Doors (Pleasantville, Ohio)
HVAC: Barnett Air Conditioning (Mansfield, Texas)
Plumbing: Premium One Plumbing (Glendale, Calif.)
Pool and Spa: Expert Pools (Frisco, Texas)

In addition, 146 contractors also earned quality bonuses ranging from $1,500 to $15,000.

American Home Shield contractors responded to nearly 3 million service requests last year. The company’s home protection plans provide homeowners with repair and replacement services should covered appliances and system components break down due to normal wear and tear. To learn more, visit www.ahs.com .

About American Home Shield

About ServiceMaster

New Extended Service Agreements Offer Growth Opportunities to HVAC Contractors

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 03 Oct 2012 19:12:03 GMT

Residential heating and air conditioning contractors who are working to grow their businesses and develop a loyal customer base will be glad to know there is a new product on the market to help them reach these goals: extended service agreements from American Home Shield.

These plans offer five-year labor coverage on newly installed heating and air conditioning systems, with an annual renewal option available in years six through 10. Commissions are provided at the point of sales, as well as at renewal.

Matt Wendl, director of business development for American Home Shield, said that company officials consulted with a variety of contractors and industry experts to build a flexible product for contractors and consumers alike.

“We went to great lengths to understand what contractors and customers need in an extended service agreement for their heating and air conditioning systems. This is unlike any product we’ve offered before and we have received great feedback from contractors as we’ve previewed it with them and they’ve begun offering it to their customers.”

Contractors participating in this program are not required to be part of American Home Shield’s home warranty contractor network. This extended service agreement program is currently available to contractors in 32 states across the country and the company expects to complete its nationwide rollout in a matter of months.

These plans have flexible pricing options on hourly labor reimbursement rates ranging from $85 to $125 and provide selling contractors the first opportunity to provide service on all related claims.

“When we install a new heating and air conditioning system in a home, being able to also provide an extended service agreement on that system brings tremendous value to our customers,” said Scott Edwards, Oxford Heating and Air contractor. “Providing these plans helps bring that extra peace of mind by protecting that customer’s purchase, which in turn helps us build that trusting relationship and build our business by positive customer referrals.”

This product will not be directly available to consumers through American Home Shield. Instead, the extended service agreements will be offered to consumers by independent residential heating and air conditioning contractors as the equipment is being purchased and professionally installed.

American Home Shield, a business unit of The ServiceMaster Company, is the nation’s leading provider of home warranties, an industry founded more than 40 years ago. However, the company’s expansion into the extended service arena is based on a much different business model, which Wendl said creates an entirely new experience and opportunities for contractors.

He also believes it’s a natural opportunity for the company which currently serves more than 1.3 million home protection plan customers. “This product is a great fit for contractors, consumers and our company alike. We’re providing homeowners with valuable protection on their new heating or air conditioning systems, helping contractors grow their retail business, and continuing to expand our presence in the home repair and maintenance industry.”

Contractors interested in learning more about American Home Shield’s new extended service agreements should visit www.ahs.com .

About American Home Shield

About ServiceMaster

Members of the media only, contact: U.S. Media Relations James Robinson +1-901-597-7521 or International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921

American Home Shield Names Three Top Leaders

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 18 Sep 2012 19:15:35 GMT

American Home Shield, the nation’s leading provider of home protection plans, announces the addition of three individuals to its senior leadership team. These leaders will provide strategic direction as the company focuses on providing even more value to consumers and living its mission of helping simplify and improve homeowners’ lives.

As previously announced, Mark Barry joined American Home Shield last month as president, succeeding David Crawford who will retire from the company after more than 25 years. Barry most recently served as president of United Technologies’ Automation and Controls Solutions, a $3.2 billion Hartford, Conn.-based unit of UTC’s Climate, Controls and Security business. The unit has a global portfolio of 50 companies that design, manufacture and sell security, fire, HVAC and building automation products.

Barry previously served as president of GE Security-Americas before it was acquired by UTC in 2010. Prior to joining GE, he spent seven years at Tyco International, including five as president of Tyco’s Fire and Security Services Asia division, based in Singapore. While at Tyco, Barry led a multinational team of 11,000 employees in 12 countries, growing the division to $1 billion in annual sales of its electronic security systems; fire protection, detection and suppression systems; and related services.

Frank Erbiti has been named vice president of sales. Erbiti brings strong leadership skills in sales, management and customer experience and will complement and challenge the organization in new ways. His career includes more than 25 years with AT&T, primarily in senior-level business-to-business sales and management roles. Erbiti will be responsible for delivering customer and revenue growth in the real estate, third party and telesales channels, leading strategic sales expansion efforts, developing new partnerships, and creating new sales opportunities.

Marty Wick has been promoted to vice president of operations, with responsibility for all aspects of customer service, contractor management, and call center operations. Before joining American Home Shield to lead the company’s technology transformation, he held leadership positions in ServiceMaster and worked in the telecommunications and retail industries.

American Home Shield, which founded the home warranty industry more than 40 years ago, is a business unit of The ServiceMaster Company, one of the nation’s largest residential and commercial service providers. In addition to serving more than 1.3 million home protection plan customers, American Home Shield now offers Preventative Maintenance plans in 48 states. It also recently launched Contractor Finder service, a free online resource that connects consumers with local service providers, as well a membership program (currently available in limited markets) offering discounts on a variety of home- and lifestyle-related consumer products and services.

About American Home Shield

About ServiceMaster

Freddie Mac’s new $500 home warranty credit is a “timely opportunity” for homebuyers, says American Home Shield

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 29 May 2012 19:20:36 GMT

Freddie Mac, one of the nation’s leading mortgage lending institutions, is now offering up to a $500 home warranty credit to its homebuyers. Officials with American Home Shield, the nation’s leading home warranty provider, believe this offer is a timely opportunity for homebuyers seeking to take advantage of today’s historically low mortgage rates.

“Home warranties provide valuable protection to homeowners against unexpected repair costs, in the event covered systems or appliances break down. With Freddie Mac offering this credit, home owners across the country will be able to complete their real estate transactions with even greater confidence and protection,” said Lelia Chapman, vice president of field sales for American Home Shield, which serves more than 1.3 million customers and is a business unit of The ServiceMaster Company, one of the world’s largest and most versatile service networks.

The credit is available only for owner-occupant offers on Freddie Mac-owned properties; investor purchases, auction sales, sealed-bid sales and bulk sales are not eligible for this incentive.

With low interest rates helping make home ownership attractive and affordable as the housing market struggles to regain footing, Chapman said that foreclosures and distressed properties continue to be a great choice for persons who want to get more home for their money.

“Home warranties like American Home Shield’s Home Protection Plans are a great way to help minimize risk, especially with distressed properties and foreclosures,” she said.

Although plans can be customized according to the homeowner’s needs, American Home Shield’s Home Protection Plans typically provide repair and replacement coverage for major system components for heating and air conditioning, plumbing and electrical systems, as well as major appliances that break down due to normal wear and tear. Last year, American Home Shield spent more than $368 million servicing customer claims.

Chapman said that she and her team are actively working with real estate agents and brokers to ensure that they aware of this new Freddie Mac incentive and the value it brings to homeowners.

About American Home Shield

American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company recently introduced a preventative maintenance product in 48 states. The Memphis-based company operates three customer service centers, employs over 1,600 employees and has a national contractor network made up of over 10,000 independent home-service contractors. American Home Shield is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. The company’s brands include TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a global network of more than 6,900 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 21,000 corporate associates and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.2 million customers every year. Our brands hold market-leading positions in residential and commercial lawn, tree and shrub care, termite and pest control, home warranties, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo .

Settlement of lawsuit by American Home Shield addresses important broker compensation, RESPA issues

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Wed, 29 Feb 2012 20:25:51 GMT

In the wake of U.S. District Court approval of a class action lawsuit settlement agreement, American Home Shield officials said they were pleased that the court confirmed the compliancy of the company’s new broker compensation practices featured in its ProConnect program. In addition, the settlement fully released brokers and agents from any past liability for compensation by American Home Shield for home warranty sales in transactions covered by the Real Estate Settlement Procedures Act (RESPA).

“This ruling supports our position that our broker compensation program, ProConnect, is in compliance with RESPA guidelines and regulations,” said American Home Shield president and COO Dave Crawford. “We are pleased to receive this validation of what we consider to be the best and most compliant program in the industry. It’s great news, not only for us, but for the thousands of real estate professionals we work with across the country. ”

In his Final Approval Order, issued December 8, 2011, Judge R. David Proctor wrote that American Home Shield’s new broker compensation practices, which are featured in the company’s ProConnect program, are appropriate under RESPA and two HUD interpretations issued in 2010, stating that “[t]he business practices outlined in the Settlement make clear that AHS will not pay a Real Estate Professional for referring business to AHS. Instead, any payments to Real Estate Professionals will be for compensable services.”

Crawford said that, with many real estate professionals expressing concern over RESPA-related class action risks and costs, it was important to note that American Home Shield stands behind the propriety of not only of its new ProConnect program, but its previous compensation programs as well.

“The settlement is significant on many fronts, including the fact that it contains a release of past liability for real estate professionals who were compensated by us in RESPA-covered transactions,” he said. “We felt it was important to eliminate exposure for those who have done business with us.

“There’s been so much uncertainty and misinformation circulating in the industry, and we believe this settlement provides a clear, confident statement about our business practices.”

As the industry leader, American Home Shield developed its ProConnect program after consultation with industry experts, attorneys and real estate professionals with the express intent of providing a RESPA-compliant product, ensuring that brokers and agents could feel confident offering warranties to their customers in an environment of tighter regulations.

The 2008 Abney v. American Home Shield lawsuit alleged that the company violated the Real Estate Settlement Procedures Act through its compensation of real estate brokers in connection with the sale and marketing of home warranties. American Home Shield vigorously denied the allegations made in the lawsuit, and opted to settle the suit due to the potential expenses in defending the case. Details on the settlement are available at www.abneyclassaction.com .

About American Home Shield

American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing 1.4 million customers across 49 states. In addition to its core focus on home protection plans, the company recently introduced a preventative maintenance product in more than 40 states across the country. The Memphis-based company operates three customer service centers, employs over 1,700 employees and has a national contractor network made up of over 10,000 independent home-service contractors. American Home Shield is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. The company’s brands include TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a global network of more than 6,900 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 24,000 corporate associates and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.2 million customers every year. Our brands hold market-leading positions in residential and commercial lawn, tree and shrub care, termite and pest control, home warranties, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo .

Clock Ticking on Chance to Enter Go Green Win Green Sweepstakes Sponsored by American Home Shield

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 30 Aug 2011 13:47:37 GMT

Friday's deadline is fast approaching to enter to win a $15,000 Sears gift card that can be used to make your home more energy efficient. The grand prize is part of the Go Green Win Green Sweepstakes sponsored by American Home Shield, the nation's leading home warranty company.

The sweepstakes is just one component in a larger initiative led by the company, known as Live Green Save Green. LiveGreenSaveGreen.com is an online social community for homeowners and enthusiasts, filled with tips and strategies on reducing home energy consumption and living a more eco-friendly lifestyle.

"Preparing your home to be more energy efficient is an investment with short- and long-term results for all homeowners," says American Home Shield President Dave Crawford. "As the nation's largest home warranty company, we want to help homeowners understand the impact that responsible home energy conservation can have on the environment and their wallet. Live Green Save Green is a great resource for those looking for information, or who have tips to share."

Sweepstake entries can be submitted through 11:59 p.m. (CDT) on September 2, 2011 in one of three ways: visiting GoGreenWinGreen.com, clicking on the sweepstakes banner at LiveGreenSaveGreen.com or selecting the "Go Green" tab on the Live Green Save Green Facebook page.

For more information on Live Green Save Green, including sweepstakes rules, visit LiveGreenSaveGreen.com, become a fan of the Live Green Save Green Facebook page facebook.com/livegreensavegreen and follow the effort on Twitter twitter.com/LvGreenSvGreen.

About American Home Shield

American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing 1.4 million customers across 49 states. The Memphis-based company operates three customer service centers, employs over 1,700 employees and has a national contractor network made up of over 11,000 approved, independently insured home-service contractors. American Home Shield is part of the ServiceMaster family of brands, one of the world's largest and most versatile service networks. The company's brands include TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec.

About ServiceMaster

With a network of more than 5,000 company-owned and franchise locations, Memphis-based ServiceMaster is one of the world's largest residential and commercial service networks. The company's high profile brands are TruGreen, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 24,000 corporate employees and a franchise network that independently employs over 31,000 additional people, the ServiceMaster family of brands serves more than 8.2 million customers every year. Our brands hold market-leading positions in residential and commercial lawn, tree and shrub care, termite and pest control, home warranties, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. Go to www.servicemaster.com or twitter.com/ServiceMaster for more information about ServiceMaster.

American Home Shield Practices Sound And Responsible Environmental Stewardship

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Fri, 22 Apr 2011 13:50:49 GMT

At ServiceMaster, it is our responsibility to do our best every day to practice and promote sound and responsible environmental stewardship. In every great brand and functional group of our company, associates on every level are working to find ways to put that responsibility to work – whether it is with a customer, a partner, in the community or with a colleague.

Last year we showcased many of our company's initiatives and how they were implemented. This year those initiatives continue with great success. But we haven’t stopped looking to implement more great initiatives to increase our environmental stewardship.

Below are updates on what’s new and still meeting with success at American Home Shield.

American Home Shield is finding ways to grow the business and strengthen its connection with its customers through more environmentally conscious outreach such as e-mail. Also, all printing vendors for the real estate business are now required to be certified by the Forestry Stewardship Council (FSC), meaning the wood used in the production of these paper products is not the result of clear-cutting. It also means the printers use soy-based inks, which are less harmful to the environment. AHS also encourages its customers to be responsible by placing the "Please Recycle" logo on all of its direct mail pieces.

American Home Shield recently kicked off its second annual Live Green Save Green campaign to help home owners adopt more energy efficient practices, just in time for the summer heat that affects so many of its customers. By announcing the availability of $25,000 in giveaways, and encouraging supporters to join the awareness day challenge called “Three Degrees of Preparation” on June 1, AHS expects to create awareness and further increase its 5,000-strong member base. Created in 2010, Live Green Save Green centers around https://LiveGreenSaveGreen.com , an online social community for homeowners and enthusiasts to learn and share strategies on reducing home energy consumption.

New American Home Shield Associate Makes The Right Call And Saves Lives

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Tue, 19 Apr 2011 13:29:40 GMT

When Seth Bachman, an American Home Shield Call Center customer service associate, reported to work recently, he had no idea that one of his decisions could have life or death consequences. A new hire who had only been on the job for about a month, Bachman was in service training when he answered a call from a customer in Louisville, Ky.

“The customer was following up on a telephone work order,” Bachman remembers. “She thought she might have an electrical problem, and said that she smelled a plastic, burning odor." Based on his training and his personal experience, Bachman knew that the burning smell could signal something serious, so he escalated the call and contacted the contractor directly.

Oldham County Electric in Crestwood, Ky., was able to dispatch a technician to the customer’s home within the hour. The technician found not an electrical problem but an actual fire that had started in the attic. Thanks to Bachman’s quick thinking and the contractor’s quick action, a potential tragedy was averted for the family.

“In the short time he has been with us, Seth has demonstrated all the key traits that AHS values,” said Karen Parris, senior vice president of Service, Quality and Training. “We’re very proud of Seth and his fast, sound decision making.”

Doing the right thing was all in a day’s work, according to Bachman. “Anytime I can help a customer, I’m more than willing to do whatever is within my authority to do,” he said.

Many thanks to Seth Bachman and to Oldham County Electric for putting the best interests of our customer first!

American Home Shield Awards Habitat for Humanity-Greater Columbus (Ohio) $25,000 in its “Challenge for Change” Campaign

brian.balbirnie@issuerdirect.com (Brian Balbirnie) — Fri, 04 Feb 2011 14:58:04 GMT

Affiliates in Tacoma/Pierce County (Wash.) and Maumee Valley (Ohio) also win big for communities

After an intense four-month effort that featured multiple lead changes and last minute resurgences, Habitat for Humanity-Greater Columbus came out on top in the American Home Shield Challenge for Change online voting campaign, receiving more than 72,000 votes and earning $25,000 for its Neighborhood Revitalization Initiative.

“We are humbled by and most appreciative of this amazing show of dedicated support from online voters in our central Ohio area and beyond,” said Habitat for Humanity-Greater Columbus CEO E.J. Thomas. “These votes helped rally the community, and now we have $25,000 to build and restore our neighborhoods. We can’t thank them enough.”

Finishing just 5,458 votes behind, Habitat for Humanity-Tacoma/Pierce County, went into the final week of the contest in a virtual dead heat for the lead, and will receive a $15,000 award from American Home Shield. Maumee Valley Habitat for Humanity finished third and will receive a $10,000 award.

“This $15,000 investment will improve the Lakewood neighborhood of Tillicum, and we are extremely grateful to our dedicated supporters and to American Home Shield,” said Maureen Fife, Habitat for Humanity-Tacoma/Pierce County’s Chief Executive Officer. “We are overwhelmed by the outpouring of support.”

The American Home Shield Challenge for Change, which began in late October 2010 and ended January 31, 2011, featured 15 select Habitat affiliates from across the nation rallying supporters to help win one of three prizes totaling $50,000 by voting daily at AHSChallenge.com .

“We believe strongly that home ownership and proper home maintenance go hand-in-hand with building strong neighborhoods,” said Dave Crawford, President and CEO of American Home Shield, one of the nation’s leading home warranty companies.” Habitat for Humanity shares this commitment, and American Home Shield is pleased not only to have helped raise awareness about the great work that they’re doing across the nation, but to now also invest in the work of these three affiliates.”

Each award will benefit the affiliate’s ongoing Neighborhood Revitalization Initiative, an effort to improve local housing conditions by partnering with other community organizations to provide services such as home repair and weatherization that enhance the quality of life in struggling neighborhoods. Information on each affiliate’s current revitalization efforts is available at www.ahschallenge.com . Participating affiliates included:

Habitat for Humanity of Greater Memphis (TN)
Almost Heaven Habitat for Humanity (WV)
Habitat for Humanity Chicago South Suburbs (IL)
Habitat for Humanity Genesee County (MI)
Habitat for Humanity Indian River (FL)
Habitat for Humanity Lake County (IL)
Habitat for Humanity Morris County (NJ)
Habitat for Humanity of Detroit (MI)
Habitat for Humanity-Greater Columbus (OH)
Habitat for Humanity of Kansas City (MO)
Habitat for Humanity of Maumee Valley (OH)
Habitat for Humanity of Seattle/ South King County (WA)
Habitat for Humanity of Washington, D.C. (MD)
Habitat for Humanity Tacoma/Pierce County (WA)
Habitat for Humanity Waco (TX)

For more information, including participating affiliates and official vote totals, visit AHSChallenge.com .

About American Home Shield

American Home Shield helped found the home warranty industry in 1971 and remains an industry leader, servicing 1.4 million customers across 49 states. The Memphis-based company operates three customer service centers, employs over 1,700 employees and over 11,000 approved, independently insured contractors nationwide. American Home Shield is part of the ServiceMaster family of brands, one of the world’s largest and most versatile service networks. The company’s brands include TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic, and AmeriSpec.

About ServiceMaster

With a network of more than 5,100 company-owned and franchise locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high profile brands are TruGreen, TruGreen LandCare, Terminix, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 27,000 corporate employees and a franchise network that independently employs over 31,000 additional people. The ServiceMaster family of brands serves more than 8.5 million customers every year and hold market-leading positions in residential and commercial lawn care and landscape maintenance, termite and pest control, home service contracts, furniture repair, home inspections, residential and commercial cleaning and disaster restoration. More information about ServiceMaster can be found at www.servicemaster.com .

Shelley Thomas or Nicole Ritchie American Home Shield 901-597-8336 Members of the media only, contact: U.S. Media Relations James Robinson +1-901-597-7521 or International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921.