Watertight Pool & Spa of McKinney, TX has been named the 2012 top-performing pool and spa contractor for American Home Shield, the nation’s leading provider of home protection plans. Watertight Pool & Spa, which has answered the pool and spa needs of residents and businesses in the McKinney and Collin County area since 2011, earned a $20,000 bonus for its performance in American Home Shield’s 2012 Contractor Quality Bonus program.



With a national network of more than 10,000 independent contractors, the American Home Shield program rates and rewards contractors according to customer feedback.

“Our contractors understand the importance of delivering quality service to our customers every day. Watertight Pool & Spa works hard and we are proud to recognize them for providing a best-in-class experience to our customers,” said Mark Barry, president of American Home Shield. The company relies on its contractor network to diagnose and repair covered system and appliance problems for its more than 1.3 million customers across the nation.

“Our customers in the McKinney area consistently told us they would recommend Watertight Pool & Spa, which is an incredible testimony to the work and service they provide,” said Barry. ““This bonus is our way of recognizing and rewarding the quality service Watertight Pool & Spa provides our customers every day.”

According to owners Chris and Melena Lauden, the company earned such high regards by open and honest communication with customers at all times.

“Communication is the most important part of every customer interaction,” said Chris Lauden. “From start to finish, we make sure they understand the process. We want our customers to know they can trust us to provide the best work and provide the best customer service every step of the way. They can contact us at any time with any questions or concerns and we always make sure to address those questions or concerns. Our customers are the most important part of our day.”

In all, six contractors from across the country each earned a $20,000 bonus from American Home Shield, one from each of the following trade categories: heating and air conditioning, electrical, plumbing, garage door, pool and spa and appliance. In addition, six contractors from the same trades earned a $15,000 bonus for having the second highest scores. And 164 contractors earned quality bonuses ranging from $1,500 - $15,000. A full list of award winners can be viewed online at AHSBigScore.com.

American Home Shield’s Contractor Quality Bonus program gives contractors opportunities to earn a share of the $1.2 million available in bonuses. Complete information about the American Home Shield Contractor Quality Bonus program, as well as details on how to join the company’s contractor network, are also available online at AHSBigScore.com.

About American Home Shield

American Home Shield founded the home warranty industry in 1971 and remains the industry leader, servicing more than 1.3 million customers across 49 states. In addition to its core focus on home protection plans, the company also issues and administers preventive maintenance contracts on major home systems and appliances in 48 states across the country. The Memphis-based company operates three customer service centers, employs approximately 1,600 employees and has a national contractor network made up of more than 10,000 independent home-service contractors, which includes more than 40,000 technicians. American Home Shield is a business unit of The ServiceMaster Company, one of the world's largest residential and commercial service networks.

About ServiceMaster

With a global network of more than 7,300 company-owned, franchise and licensed locations, Memphis-based ServiceMaster is one of the world’s largest residential and commercial service networks. The company’s high-profile brands are Terminix, TruGreen, American Home Shield, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec. Through approximately 20,000 corporate associates and a franchise network that independently employs an estimated 31,000 additional people, the ServiceMaster family of brands provided services and products to approximately 8 million customers during the last 12 months. The company’s market-leading brands provide a range of residential and commercial services including termite and pest control; lawn, tree and shrub care; home warranties and preventative maintenance contracts; furniture repair; home inspections; home cleaning; janitorial services; and disaster restoration. Go to www.servicemaster.com for more information about ServiceMaster or follow the company at twitter.com/ServiceMaster or facebook.com/TheServiceMasterCo.

Alison Boyle (901) 597-8336 Alison.boyle@servicemaster.com or Nicole Ritchie (901) 597-8336 Nicole.ritchie@servicemaster.com or Members of the media only, contact: U.S. Media Relations James Robinson +1-901-597-7521 or International Media Inquiries Antonio Hernandez +1-901-597-8381 or ServiceMaster Media Hotline: +1-866-397-7921