Frontdoor Launches Candu On-Demand Home Services, Bringing Convenience, Transparency and Peace of Mind to Consumers

Monday, December 9, 2019 3:15 pm CST

Candu service launches in Atlanta with appliance repair service offering; additional markets and skilled trades to come in 2020

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Dateline:

MEMPHIS, Tenn.

Public Company Information:

NASDAQ:
FTDR

MEMPHIS, Tenn.--(BUSINESS WIRE)--Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home service plans, today announced its new on-demand membership service that is designed to take the guesswork – and hassle – out of home repairs and maintenance. Candu™ home services is offered through Frontdoor’s wholly-owned subsidiary, Candu Home Solutions, Inc. Candu leverages innovative technology and nearly five decades of experience to deliver a transparent and convenient home repair experience, and peace of mind to consumers.

“We want to be the leading advocate for homeowners by creating a unique on-demand service experience with our Candu brand,” said Chief Executive Officer Rex Tibbens. “By making our service offerings simple and clear, reducing uncertainty throughout the home repair experience, and most importantly delivering great service, we’re delivering on our commitment to transform our business and target the larger $400 billion U.S. home services industry.”

As part of its free home services membership, Candu offers access to appliance repair services from vetted and highly-rated appliance service professionals in select Atlanta-area neighborhoods at launch and will expand to additional geographic markets and skilled trades throughout 2020.

Candu serves as a homeowner’s personal go-to resource, guide and advisor throughout the service experience, including offering Do-It-Yourself (DIY) videos and content as part of their free membership. This is unlike other on-demand home services which are primarily lead generation platforms that match consumers with potential service providers.

Candu also provides consumers access to a unique service experience by offering upfront flat-fee pricing for appliance repair services and next-day repairs on weekdays with convenient two-hour appointment windows. All repairs are backed by the “Candu Will Do Guarantee,” which includes a six-month guarantee of the work performed under flat-free pricing.

The Candu repair experience begins when consumers go to www.canduhome.com and enter their location, appliance information and symptoms. The Candu technology platform will then offer the consumer flat-fee pricing, plus service insights based on the information provided so they can plan for expected repair time and replacement likelihood. In addition, Candu gives consumers the opportunity to review DIY videos and content before they request service from a qualified appliance repair professional on either a flat-fee or diagnosis only basis, so consumers can find the right solution for them.

To learn more about a Candu membership, visit www.canduhome.com.

About Frontdoor

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Together, it serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).

Forward-Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to United States securities laws contain discussions of these risks and uncertainties. Frontdoor assumes no obligation to, and expressly disclaims any obligation to, update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are advised to review Frontdoor's filings with the United States Securities and Exchange Commission (which are available on the SEC's EDGAR database at www.sec.gov and via Frontdoor’s website at investors.frontdoorhome.com ).

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Contact:

Investor Relations
Matt Davis
901.701.5169
IR@frontdoorhome.com

Media
Nicole Ritchie
901.701.5198
mediacenter@frontdoorhome.com

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